Policies
Privacy notice
This notice explains what personal data Astratech Solutions collects through this website and in the course of trade correspondence, why, who sees it, how long it is kept, and the rights you have over it. It applies to visitors, enquirers, customers, suppliers and their staff, wherever in the world they are.
1. Who is responsible
Astratech Solutions
Maharashtra, India
contact@astratechsolutions.net · +91 95616 19702
Under the Digital Personal Data Protection Act, 2023 we are the data fiduciary for the data described here; under the EU and UK General Data Protection Regulations we are the controller. Questions, requests and grievances about personal data should be sent to the address above with the subject line Privacy. They are acknowledged within five working days and answered within thirty days.
2. What we collect and why
Website visits. The hosting provider records the usual request data — IP address, timestamp, page requested, referring page and browser user agent — to operate and secure the site. These logs are not linked to your enquiry and are not used to profile you. This site has no accounts, no basket, no advertising and no third-party analytics.
Enquiries. If you send an enquiry we receive the company name, contact name, business email, destination country and port, the products you selected, the quantity and delivery terms, and anything you write in the message field. We use it to answer the enquiry and, if it leads to business, to prepare and perform the contract.
Trade correspondence. In the course of a transaction we hold the business contact details of the people we deal with at the buyer, the supplier, the inspection body, the forwarder and the banks; the names of authorised signatories on contracts and letters of credit; and the identification and registration documents that our bank, customs or the destination authority require for the shipment.
Legal bases. Answering an enquiry and dealing with counterparties rests on our legitimate interest in conducting trade; performing a contract once one exists; and the legal obligations that attach to exporting from India — customs, foreign-exchange, tax and anti-money-laundering law. We ask for consent only where none of those applies, and you can withdraw it at any time.
3. Cookies
This site sets no cookies and uses no local storage. There is therefore no cookie banner, because there is nothing to consent to. If that changes, this section changes first.
4. Who else sees it
Service providers. The site is served by a third-party static hosting provider; fonts are loaded from Google Fonts, so your browser sends your IP address to Google when a page loads; enquiry correspondence is held with our business email provider. Each processes data only to provide its service, and we name them on request.
Counterparties to the shipment. Your details are shared only where the role requires it — with the producing facility when we source against your requirement, with the inspection body you nominate, with the freight forwarder and carrier, with the banks handling the credit and the documents, and with the customs broker. Each receives only what that role needs.
Authorities. Indian customs, the Directorate General of Foreign Trade, APEDA, plant-quarantine and food-safety authorities, and the equivalent authorities at destination, receive the information the shipping and certification documents legally require. We also disclose data where a court or regulator lawfully orders it.
We do not sell, rent or trade personal data, and we do not use enquiry data for marketing unless you ask us to.
5. International transfers
We operate from India, so answering your enquiry and performing a contract means your data is processed in India. Where you are in the European Union or the United Kingdom, that transfer is necessary for the pre-contractual steps you have requested and for the contract itself, which the GDPR permits; we apply the security measures in section 7 and share only what section 4 describes. Where a shipment requires data to travel to a third country — the destination authorities, your bank — the transfer is necessary to perform the contract with you.
6. How long we keep it
Enquiries that do not lead to business are deleted within twelve months of the last correspondence. Records relating to a completed transaction are kept for the period Indian tax, customs, foreign-exchange and company law require — which can be up to eight years after the end of the financial year in which the shipment was made — and are then deleted. Server logs are kept only as long as operating and securing the site requires.
7. Security
The site is served over HTTPS. Correspondence is held in access-controlled business email available only to the people who need it. Bank details and identification documents are exchanged only through the channels described in our anti-money-laundering and payment security policy. We never request payment card details, banking passwords or one-time codes through this site or by email.
8. Your rights
You may ask what personal data we hold about you, have it corrected or completed, have it deleted where we no longer need it, withdraw consent you have given, and — under the DPDP Act — nominate a person to exercise these rights on your behalf. Write to the address in section 1; we respond within thirty days and do not charge for a first request.
If you are dissatisfied with our answer you may complain to the Data Protection Board of India or, if you are in the European Union or the United Kingdom, to your national supervisory authority. We would rather hear from you first.
9. Children
This site and our services are for businesses. We do not knowingly collect data about anyone under eighteen, and we delete it if we learn we have.
10. Changes
This notice was last updated on 12 September 2026. Material changes are published here before they take effect.